COVID-19 Update
#WeAreSport
Physically distancing but socially together
We look forward to welcoming you back on Wednesday 2 December 2020!
The following facilities will be open:
Sports Park: RS Gym and classes
St Luke's Sports Centre: Gym and Lane Swimming
The Swim School will restart on Thursday 3 December 2020
Thanks for your patience during this difficult time. Hopefully you've been part of our online community benefiting from classes and advice of our team and access to other great content.
General FAQs
FAQs
When will you reopen?
Sports Park: Gym and Classes
St Luke's Sports Centre: Gym and Lane Swimming
What has happened to my membership?
Please go the relevant section and don’t forget to keep an eye on your emails.
- Students who have paid in full for the year will receive a credit through Student Finance for the closure period
- Staff who pay by salary will see the payment in November frozen
- Staff and Public who pay by DD will see payments frozen from Thursday 5 November. Don’t worry, when we restart it will do so from at least a month after closure so you wont miss out.
- Students who pay by the 3 instalments options will see a reduction in the third payment to account for the missing month
- Staff and Public who have paid in advance for 12 months will have the missed period added on to the end of the membership
What has happened to my swimming DD payment?
All Swim School DD payments were frozen from Thursday 5 November and restart from Friday 4 December. Some customers will pay in arrears and some pay in advance, when we restart payments they will be timed so no-one will miss out. If you cancel your DD you will jeopordise your child’s place on our programme.
How can I carry on with some home activity provided by you?
This November we are running a Virtual Exercise Health and Wellbeing programme. The sessions for November are FREE with all donations going to Movember.
There is a weekly timetable starting 2nd November 2020, which can be found at https://fixr.co/organiser/241194645 (Use Google Chrome for a quicker checkout)
We will continue to share health and fitness content on our University of Exeter Sport facebook page and health and fitness group. https://www.facebook.com/groups/503479397209559 please follow this to keep in touch.
What measures will be in place when you reopen?
We will follow the same measures as previously. Please train alone, wear a face covering up until the point that you access the gym / pool, changing rooms are closed for the gym, sanitise your hands on entry, minimise touch points, wipe down and return all equipment used.
What will happen to competitive sport?
This will depend on Government advice and when sporting leagues allow fixtures to return. Please visit the Student Sport section for more information.
Membership
Member updates
We send regular all members e-newsletters via our communication portal, so it is essential we have the correct email for you. If you are not receiving them please let our Sports Admin Team know and we'll get this sorted for you.
All members enews 1 October 2020
Student Membership
Please be patient as we work through the guidelines and what this means for memberships.
- If you paid for the full year in advance we will arrange for a credit to be processed. It is likely this will be through Student Finance / your student portal so please ensure you student portal information is up-to-date and has your bank information
- If you are paying for the full year using the 3 installements then you will pay a smaller final payment to account for the missing period
- If you have a termly or annual bolt-on bolt-on we will also acount for this in any credit
- If you have the roll-over from Term 3 2019 / 2020 (free 1 term or you paid the offer price for the full year) you will also be incuded in the refund for the 1 month lockdown
Student Members November 2020 lockdown update
Student Member enews lockdown update 13 Nov 2020
Student Enewsletter 26 November 2020
Staff Membership
Please be patient as we work through the guidelines and what this means for memberships.
- If you paid in full for 12 months we will add the missing month on to the end of your membership
- If you pay monthly by Salary you will see the payment at the end of November frozen and it will restart at the end of December.
- If you pay monthly by DD; payments will be frozen from Thursday 5 November and they will be timed to restart so you don't miss out.
- If you have a bolt-on paid by DD or Salary these will also freeze
- If you paid for a monthly bolt-on through the till we will add any missing perid on to the end when we reopen
Staff and Public Member November 2020 lockdown update
Staff Member Enews Lockdown Update 13 Nov 2020
Staff Enewsletter 26 November 2020
Community Membership
Please be patient as we work through the guidelines and what this means for memberships.
- If you paid in full for 12 months we will add the missing month on to the end of your membership
- If you pay monthly by DD; payments will be frozen from Thursday 5 November and they will be timed to restart so you don't miss out.
- If you have a bolt-on paid by DD these will also freeze
- If you paid for a monthly bolt-on through the till we will add any missing perid on to the end when we reopen
Staff and Public Member November 2020 lockdown update
Tennis Courses
Players on the Spring Term 2020 Coaching Programme
Thank you for being part of the Tennis Coaching Programme and your continued patience whilst we plan for reopening. If you have any questions about the Coaching Programmes or your payments please contact the Sports Admin Team. For those who didn't quite finish the Spring 2020 Programme we will look to get you involved in the Spring 2021 Programme with a great discount!
Tennis Courts
The Tennis Courts (Indoor and Outdoor) are currently closed until January 2021. We hope to be able to open the courts to coaching and general bookings at this time but we will be lead by the latest advise.
Swim School
General Information
We will follow the latest Government, UK Active, Swim England, Public Health England and University guidelines to ensure your safety and that of our staff.
Lessons will restart on the same lesson plan / times / days as they were prior to lockdown. No lessons have changed so please attend on your confirmed day / time.
Changing rooms will remain closed but please be assured we will utilise other facilities to provide an area to change. If you can attend swim ready and leave as soon as possible it would be much appreciated.
Payment Information
To reassure you all that our DD partner (Harlands) were able to freeze all payments from Thursday 5 November. The process can be reversed easily to restart payments, meaning that we don't need to trouble you for any information. We will restart payments from Saturday 5 December to ensure that you don't miss out, but it is essential that you do not cancel your DD with the bank as this will jeoporadise you childs place on the lessons. As an example: if you make a payment on 3 November, your next payment will not be until 3 January at the earliest.
E-newsletters
Swim School November 2020 Lockdown update
Swim School restart Info 27 Nov 2020
Student Sport
We appreciate this is not quite the sporting year you (and we) had in mind! It was great to get some sports and activities restarted and it was amazing to see how clubs engaged with members and we thank you all for adhering to safe training plans.
We are busy preparing and are very much looking forward to welcoming you back into our facilities and programmes as soon as feasibly possible but the safety and well-being of our students and staff has to be at the forefront of our minds and we are carefully planning our approach to reopening.
- Planning a safe approach to reopening facilities in line with Government recommendations and social distancing guidelines, working with the industry body UK Active to ensure we consider all areas and deliver best practise.
- Reviewing our student sports club and performance squad timetable and numbers, considering social distancing and the cleaning of the equipment and spaces between sessions.
- Working closely with BUCS and NGB’s to understand what a return to play will mean in each sport. It is expected that the main BUCS leagues will not start until January with some competition possible in Term 1. However, this is evolving all the time and we will of course keep you updated as information is made available.
- To clarify there will be no pre-season training commencing before the start of term, the only exception being where any teams are to return to weekend domestic competition in early September. We will confirm this in due course.
We understand you may still have questions, so please do send these over to us so we can respond fully; auadmin@exeter.ac.uk or sportsperformance@exeter.ac.uk
Through this challenging period it has been great to see all the innovative ways our clubs, teams, members and student athletes have remained physically distanced yet stayed socially connected. Check out what some of them have been up to in our latest news story!
We know you are all eager to get back, as are we and we thank you for your continued understanding and patience. We look forward to seeing you again in the very near future. Stay safe, stay healthy and look after yourselves and each other.
Student Sport Update for full details.