COVID-19 Update
#WeAreSport
Physically distancing but socially together
Following the Government announcement regarding the road-map on Monday 22 Feb 2021 we are planning hard to ensure a covid-secure environment for sport and we look forward to welcoming you back just as soon as it is safe to do so.
We will be in contact as soon as possible and will update our web / social media when we can.
We continue to thank you for your support - hopefully you've been part of our online community benefiting from classes and advice of our team and access to other great content.
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General FAQs
Following the Government announcement regarding the road-map on Monday 22 Feb 2021 we are planning hard to ensure a covid-secure environment for sport and we look forward to welcoming you back just as soon as it is safe to do so.
We will be in contact as soon as possible and will update our web / social media when we can. We continue to thank you for your support - hopefully you've been part of our online community benefiting from classes and advice of our team and access to other great content.
We are working hard to get the pool operational and plan a covid-secure environment working with Swim England guidelines. We will announce an opening date and membership / prices very soon
When can i use the gym?
The Government guidelines is for 12 April at the earliest. We are work with the relevant authorities to plan a covid-secure environment and will provide an update as soon as we can.
Please go the relevant section and don’t forget to keep an eye on your emails. We will be in contact with all customers to detail our plans, but don't worry your membership will be suspended during the lockdown.
What has happened to my swimming DD payment?
Please keep an eye on your emails, but please don't cancel your DD as we are working with our DD partner to freeze all payments If you cancel your DD it will cause problems when we restart. We will be in contact and keep you updated.
How can I carry on with some home activity provided by you?
We have classes and WOD's daily online which can be found at https://fixr.co/organiser/241194645 (Use Google Chrome for a quicker checkout)
We will continue to share health and fitness content on our University of Exeter Sport facebook page and health and fitness group. https://www.facebook.com/groups/503479397209559 please follow this to keep in touch.
How can i contact you?
Please email us:
for membership and Swim School payment enquiries: sportsadmin@exeter.ac.uk
for general enquiries: exetersport@exeter.ac.uk
for Student Sport enquiries: auadmin@exter.ac.uk
Membership
We are working through our plans and will communicate a restart date for both the gym and payments just as soon as we can. We look forward to welcoming you back soon!
We send regular all members e-newsletters via our communication portal, so it is essential we have the correct email for you. If you are not receiving them please let our Sports Admin Team know and we'll get this sorted for you.
Student Membership
- All students who have paid for the full year in advance will already be reimbursed for Novemebr via a refund through the University Finance Office. You must have your UK Bank Account details in your student portal for this to be processed. If you have not recieved this yet please let us know.
- If you are paying for the full year using the 3 installements then you will pay a smaller final payment to account for the missing periods
- If you have a termly or annual bolt-on bolt-on we will also acount for this in any credit
- If you have the roll-over from Term 3 2019 / 2020 (and you paid the offer price for the full year) you will also be incuded in the credit for the closure period.
- We will be in contact regarding the National Lockdown starting 4 Jan 2021
Student Member enews lockdown update 13 Nov 2020
Student Enewsletter 26 November 2020
Student Member Update Lockdown 6 Jan 2021
Staff Membership
- If you paid in full for 12 months we will add missing months on to the end of your membership
- If you pay monthly by Salary the November payment was frozen and it restarted at the end of December. This will now be frozen until further notice.
- If you pay monthly by DD; payments were frozen from Friday 8 January and they will be timed to restart so you do't miss out.
- If you have a bolt-on paid by DD or Salary these will also freeze
- If you paid for a monthly bolt-on through the till we will add any missing period on to the end when we reopen
- We will be in contact regarding the National Lockdown from January 2021
Staff and Public Member November 2020 lockdown update
Staff Member Enews Lockdown Update 13 Nov 2020
Staff Enewsletter 26 November 2020
Staff Update Lockdown 3 Jan 2021
Community Membership
- If you paid in full for 12 months we will add any missing months on to the end of your membership
- If you pay monthly by DD; payments were frozen from Thursday 5 November and they were timed to restart so you don't miss out. Payments will now be frozen until further notice.
- If you have a bolt-on paid by DD these will also freeze
- If you paid for a monthly bolt-on through the till we will add any missing perid on to the end when we reopen
- We will be in contact regarding the National Lockdown from January 2021
Staff and Public Member November 2020 lockdown update
Community Member enews lockdown update 13 Nov 2020
Community Member enewsletter Novemeber 2020
Tennis Courses
Players on the Spring Term 2020 Coaching Programme
Thank you for being part of the Tennis Coaching Programme and your continued patience whilst we plan for reopening. If you have any questions about the Coaching Programmes or your payments please contact the Sports Admin Team. For those who didn't quite finish the Spring 2020 Programme we will look to get you involved very soon.
Tennis Courts
The Tennis Courts (Indoor and Outdoor) are currently closed.
Swim School
General Information
Following the Government announcement regarding the road-map on Monday 22 Feb 2021 we are planning hard to ensure a covid-secure environment for sport and we look forward to welcoming you back just as soon as it is safe to do so.
We will restart our Swim School as soon as it is safe to do so and as soon as we are practically able to - we will be in touch just as soon as possible.
Please do not cancel you DD with Harlands or at your bank as you may incur a fine from Harlands and it will cause difficulties when we restart. Your DD is frozen and will restart to coincide with the date it was frozen so no-one will miss out (even if a payment is made in January), we will restart lessons before we restart payments.
Stay safe, look out for each other and we look forward to welcoming you back just as soon as it is safe to do so.
E-newsletters
Swim School November 2020 Lockdown update
Swim School restart Info 27 Nov 2020
Swim School Update Lockdown 3 Jan 2021
Student Sport
We appreciate this is not quite the sporting year you (and we) had in mind! It was great to get some sports and activities restarted and it was amazing to see how clubs engaged with members and we thank you all for adhering to safe training plans.
We are busy preparing and are very much looking forward to welcoming you back into our facilities and programmes as soon as feasibly possible but the safety and well-being of our students and staff has to be at the forefront of our minds and we are carefully planning our approach to reopening.
- Planning a safe approach to reopening facilities in line with Government recommendations and social distancing guidelines, working with the industry body UK Active to ensure we consider all areas and deliver best practise.
- Reviewing our student sports club and performance squad timetable and numbers, considering social distancing and the cleaning of the equipment and spaces between sessions.
- Working closely with BUCS and NGB’s to understand what a return to play will mean in each sport.
We understand you may still have questions, so please do send these over to us so we can respond fully; auadmin@exeter.ac.uk or sportsperformance@exeter.ac.uk
Through this challenging period it has been great to see all the innovative ways our clubs, teams, members and student athletes have remained physically distanced yet stayed socially connected. Check out what some of them have been up to in our latest news story!
We know you are all eager to get back, as are we and we thank you for your continued understanding and patience. We look forward to seeing you again in the very near future. Stay safe, stay healthy and look after yourselves and each other.
Update can be found here for full details.